New product setup in less than 1 minute

Driving customer-centric development

With the recent evolution towards custom-engineered solutions, it has become more critical for the company to coordinate its project managers, technical consultants, software developers, electronics, optical and mechanical engineers scattered across Europe. The lack of a common, engineering-friendly application made it challenging for its design teams to be able to easily share product designs, stay informed of the latest changes, and document design decisions. Furthermore, with its custom-engineered solutions, AMS Technologies needs to involve its customers more directly throughout the product development process.

"With Propel, AMS Technologies can work much more closely with our customers to deliver innovative custom engineered solutions they need to succeed."

^{Jan Meise, CEO}

Solution – PLM + PIM

With 10 years of established trust and experience working closely with Propel PLM, the company identified Propel Product information Management (PIM) to simplify and expedite content and component management.

With PIM connected to product information in PLM, AMS Technologies can now set up a new product in under a minute. Propel enables the business to define product attributes across categories, maintain a centralized source of truth, enrich product data with detailed information and images, and seamlessly distribute information across multiple sales channels.

"Before introducing Propel PIM, setting up and maintaining products was very time-intensive and required many manual steps. With Propel PIM we are able to expand our webshop portfolio on a larger scale with speed and precision, delivering a better experience to customers at every step."

^{Tomasz Stefańczyk, Director of Digital Transformation}

By connecting PLM and PIM, AMS Technologies ensures that every product data sheet is accurately detailed for both internal team and external customer expectations. Important safety information, product certifications, and technical specifications are now organized and easily accessible, building trust, streamlining workflows, and enabling quicker data-driven decisions.

• ‍Improved Engineering Collaboration: Engineers are using Propel as the single place to capture all the detailed design information that define their custom-engineered solutions, including hardware designs, software releases, manufacturing data, and documentation. Since Propel is built on Salesforce, engineers can now redline Bills of Materials (BOMs) in the cloud, use Chatter to engage in threaded discussions, and route engineering changes no matter where they are.‍
• Greater Transparency for Customers: Besides promoting internal collaboration, AMS Technologies wants to drive the same level of transparency towards its customers. By having real-time access to the latest engineering updates, customers can see how their solutions are progressing, collaborate with the team, make recommendations and approve solutions.‍
• Better Insights into Customers: Because Propel is a 100% native Salesforce solution, everyone is able to view all product, customer, service and sales information in a single Salesforce deployment. Now, the company can see all product updates that impact their customers, including RMAs, service calls, new solutions and more – so it can be more responsive to their customers’ needs.