Service and Support

Maximize customer satisfaction and lifetime value by quickly capturing issues, responding to inquiries, and resolving complaints.

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Propel Helps Maximize Customer Satisfaction
The customer experience extends well beyond the point of sale so identifying and resolving their issues quickly is key to long-term happiness.
Complaint Workflows
Automate customer case to complaint processes to ensure immediate investigation and resolution.
Product Data
Easily find and access the right product information to quickly fix problems and resolve cases.
Customer Data
Access historical sales, service, and product data to deliver the best customer experience.
Ease and Efficiency
Track and improve company-wide processes with centralized reporting and business intelligence.
Resolve Issues Fast. Keep Customers for Life.
What Do Customer Service and Support Leaders Do?
Service and support leaders are responsible for resolving customer issues quickly, maintaining product performance in the field, and protecting long-term brand loyalty after the sale. In manufacturing, that means equipping distributed teams with accurate, current product data for every configuration, every customer, and every product generation currently in use across the installed base.
Connecting Issues to Customer History
Fast, effective resolution starts with context. Service teams need instant access to the full product history, prior issues, and service records to diagnose accurately and avoid repeat failures.
Keeping Field Teams Product-Current
Technicians in the field cannot afford to search for answers. When service teams have real-time access to current manuals, configurations, and engineering changes, resolution times drop and customer confidence rises.
Enabling a Distributed Service Team
Keeping a geographically dispersed service team current on evolving product lines requires more than periodic training sessions. Intelligent platforms deliver role-specific, up-to-date product knowledge at the moment it is needed.
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Optimize Service and Support With Propel
Happy Customers
Maintain high customer satisfaction and contain costs by ensuring field service teams have the right product and customer information at all times. Connect service, customer, and product teams to deliver the best possible customer experience, and ensure the most up-to-date product manuals are available to users and field technicians.
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Reduce Risk and Cost
Design high-quality products while also acting quickly and decisively to remedy field or customer issues. A single product thread with contextualized collaboration allows quality, service, and engineering teams to design better products, accelerate root cause analyses, and implement fixes faster.
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Win More Deals
Coordinate between customers, sales, engineering, and product teams to quote and deliver custom products that exceed profit margin targets. Product teams can use existing designs to accelerate development timelines, while access to real-time component cost information allows precise BOM cost roll-ups to ensure quotes meet profitability goals.
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Global Processes
Secure and maintain compliance with industry and regulatory mandates. Extend compliance processes across product development, go-to-market teams, and suppliers with a single data thread that speeds issue resolution and helps ensure compliance before a product is built.
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Fast, Accurate, and Easy
Arm commerce, sales, and marketing teams with product information needed to hit launch dates and revenue targets. Commercial and product teams can work in parallel to ensure sales and marketing efforts are started as early as possible, while real-time product data ensures customers are presented with compelling experiences and accurate information.
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Propel is able to extend that environment out and make sure that your partners are also operating from the same core system of record.
Jeff Faulkner | VP Operations | Samsara
Propel is helping Desktop Metal manage very complex and advanced products that will change how engineers bring products to market.
Matt Verminski | VP of Engineering | Desktop Metal
At a moment's notice, we can see the pulse of where our quality system lies. My management review process has gone from 5 days to a 5 minute report.
Donielle Baudin | Director of Quality | Imperative Care
Propel’s PVM platform is beyond compelling. It’s fundamentally essential to understand how our design impacts value.
Daniel Voit | CEO | Blentech

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