Service and Support

Maximize customer satisfaction and lifetime value by quickly capturing issues, responding to inquiries, and resolving complaints.

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Keep Demanding Customers Happy
Once a product ships, it’s up to service and support teams to ensure customers remain happy. And customers are increasingly expecting more over time from the products they buy, making a seamless service experience vital to long-term brand reputation. That’s not easy when product lines evolve or customers replace parts in the field, making it difficult for technicians to understand the exact problem and what part or service process is needed to fix it.
Tracking Customer Issues
Customer experience suffers when service teams cannot connect issues to sales and service history.
Inefficient Product Access
Inability to access the right product information quickly and easily extends resolution times.
Inefficient Field Training
Training a diverse and distributed service team is difficult, especially with shrinking budgets.
Propel Helps Maximize Customer Satisfaction
The customer experience extends well beyond the point of sale so identifying and resolving their issues quickly is key to long-term happiness.
Complaint Workflows
Automate customer case to complaint processes to ensure immediate investigation and resolution.
Product Data
Easily find and access the right product information to quickly fix problems and resolve cases.
Customer Data
Access historical sales, service, and product data to deliver the best customer experience.
Ease and Efficiency
Track and improve company-wide processes with centralized reporting and business intelligence.
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Optimize Service and Support With Propel
Happy Customers
Maintain high customer satisfaction and contain costs by ensuring field service teams have the right product and customer information at all times. Connect service, customer, and product teams to deliver the best possible customer experience, and ensure the most up-to-date product manuals are available to users and field technicians.
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Reduce Risk and Cost
Design high-quality products while also acting quickly and decisively to remedy field or customer issues. A single product thread with contextualized collaboration allows quality, service, and engineering teams to design better products, accelerate root cause analyses, and implement fixes faster.
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Win More Deals
Coordinate between customers, sales, engineering, and product teams to quote and deliver custom products that exceed profit margin targets. Product teams can use existing designs to accelerate development timelines, while access to real-time component cost information allows precise BOM cost roll-ups to ensure quotes meet profitability goals.
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Global Processes
Secure and maintain compliance with industry and regulatory mandates. Extend compliance processes across product development, go-to-market teams, and suppliers with a single data thread that speeds issue resolution and helps ensure compliance before a product is built.
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Fast, Accurate, and Easy
Arm commerce, sales, and marketing teams with product information needed to hit launch dates and revenue targets. Commercial and product teams can work in parallel to ensure sales and marketing efforts are started as early as possible, while real-time product data ensures customers are presented with compelling experiences and accurate information.
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Propel is able to extend that environment out and make sure that your partners are also operating from the same core system of record.
Jeff Faulkner | VP Operations | Samsara
Propel is helping Desktop Metal manage very complex and advanced products that will change how engineers bring products to market.
Matt Verminski | VP of Engineering | Desktop Metal
At a moment's notice, we can see the pulse of where our quality system lies. My management review process has gone from 5 days to a 5 minute report.
Donielle Baudin | Director of Quality | Imperative Care
Propel’s PVM platform is beyond compelling. It’s fundamentally essential to understand how our design impacts value.
Daniel Voit | CEO | Blentech