6 quality applications into 1 platform

Acquisition exacerbates complexity with quality scattered across 6 disparate systems

Following Fortive’s acquisition of ASP from Johnson & Johnson, ASP had one year to deploy its own technology stack to run the business. As part of the process, ASP recognized the opportunity to improve their business processes. Under J&J, ASP’s quality management processes and capabilities were spread across multiple systems. “Through this transition, we found that over 6 enterprise-level applications could be replaced with a single solution,” said Brent Lewis, Director of Enterprise IT Quality and Compliance Systems at ASP.

Additionally, as a medical device company, ASP complies with FDA regulations to ensure the safety of its customers and patients. They needed a platform that enabled them to communicate events with the FDA digitally through the FDA’s webtrader portal without requiring re-keying of any information captured in the complaint investigation process. ASP needed a platform that empowered leaders to make rapid decisions, address dependencies, and mitigate risks all while removing themselves from Johnson & Johnson’s legacy systems in the short timeline they were given.

“With Propel we implemented over ten years of QMS innovation in six months. Propel is fast to deploy, easy to use and has the flexibility to support our processes in a single solution."

^{Brent Lewis, Director of Enterprise IT Quality and Compliance Systems}

Seamless quality & regulatory reporting in one unified PLM & QMS solution

By choosing Propel, ASP was able to consolidate all 6 enterprise QMS applications into one fully integrated PLM and QMS solution. Propel is the hub for all ASP quality system data and records; including product lifecycle management, supplier management, QS training, document control, CAPAs, non-conformances, calibration & maintenance, customer complaints, and audit observations.

Since Propel is built on Salesforce, ASP was able to launch CRM, PLM and QMS on a single platform within eight months. Integrating the Salesforce platform with SAP also allowed ASP to create a true integrated platform with single sources of truth and eliminate double data entry.

Propel’s feature-rich, unified platform includes Digital FDA Submissions, allowing ASP to create and submit MedWatch 3500A adverse event forms electronically within Propel. Propel’s Digital FDA Submission capabilities help regulatory and quality teams easily and efficiently manage the entire process with FDA within one single platform. Propel removes the work of double keying or worry around possible transcription errors. “It’s fantastic.” said Lewis. “Electronic adverse event reporting is the latest advance in Propel offering end to end capability connecting early design to customer feedback and regulatory reporting. This enables incredible insight intelligence and ensures compliance for our business,” he added.