Savant Systems, a recognized leader in smart home and smart power solutions, is a pioneer in home innovation. This fast-growing company continues to outpace competitors with ground-breaking innovation, highlighted by its recently-launched Savant Power business unit which provides insights to optimize energy consumption, production, and power outage resilience – both on and off the grid. Savant app’s award-winning user experience delivers personalized control over every system in the home. The company, which includes Savant, Savant Power, and GE Lighting, a Savant company, allows customers to automate lighting, entertainment, and climate conditions in every room of the house.
Revenue increase over 2 years
Reduction in e-commerce time to market
Reduction in order-entry labor
Delivering Customer Excellence Across Business
Exceptional user experience is core to Savant, and a challenge for a company that develops, sells, and services a wide range of innovative products across multiple distribution channels. To achieve customer and financial goals, Savant must excel across multiple areas:
When Savant, a company founded in the 21st century, acquired GE Lighting, the number one recognized lighting brand that traces its origins to Thomas Edison, it needed existing and new teams to work together efficiently and collaboratively.
IT and Business Teams Collaborate to Implement Change
To achieve this vision, the company needed to ensure that the products and teams delivering those products could work together seamlessly.
Senior Vice President of Customer Operations, Angie Larson, and Vice President of Technology, Beth LeClerc, ensure Savant's technology stack is delivering the speed and efficiency needed to be successful. During this process, IT is in constant communication with the business about current and future needs to ensure they will be met for years to come. Open communication between IT and business is key to getting the right solution and processes in place.
Propel, Salesforce Deliver Customer & Product Insights on a Single Thread
At IT’s direction, Savant created a master customer record using Salesforce Sales Cloud, Service Cloud, and Commerce Cloud, in conjunction with a master product record on Propel. Working on the same platform, the IT team could extend data, processes, and collaboration company wide — delivering insights and speed to Customer Operations, enabling the personal touch demanded by Savant customers.
Leveraging the power of Salesforce with Propel eliminates the need for integrations, maintains forward and backward compatibility, and provides thousands of upgrades annually, freeing up valuable resources to respond to business requirements more effectively.
Having a comprehensive data set that expands across the business helps Savant leverage AI to move faster and more efficiently. Unifying data on a single thread is a core tenant of its AI strategy, helping the company further increase leadership in home automation.
Long-Term Business Impact Through Connected Systems
Combining Propel’s product record with the Salesforce customer record allows Savant to deliver the best possible customer experience with speed and efficiency.
The results are easy to see:
Business transformation is a continuous process. As product lines and customer needs continue to evolve, business processes need to evolve in lockstep. It’s a delicate needle to thread, maintaining a high level of customer satisfaction while delivering continuous, profitable growth.
Savant has the secret: moving as many processes as possible to a shared platform in order to increase automation, make data easier to find, and simplify collaboration across the company. This, combined with continued alignment between business and IT leaders, ensures Savant will remain an innovation leader for years to come.
Want to learn more about Savant's story with Propel? Download the extended story here.
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