Founded in 1979, Surmodics is a leader in medical device and in vitro diagnostic technologies. The company is known for its performance coatings for intravascular devices, diagnostic assay components, and development of vascular intervention solutions designed to fulfill unmet clinical needs.
faster change impact assessments
down from 278 in MasterControl
replaced 5 paper forms
Initially using MasterControl, Surmodics engineers quickly identified roadblocks. Core capabilities like change impact assessment during revision changes and integrated BOM management were either missing or disconnected. Basic change processes required two workflows, while the QMS implementation was limited to a single complaints module. Customization options were minimal, creating friction when fast-paced innovation was essential.
“We chose Propel for its configurability. We needed ultimate flexibility and embraced that we could build and optimize our processes in Propel and then optimize them as we saw fit.”
Hassan Mahmoud III, Sr. PLM Systems Developer/Administrator
The final phase of their implementation was converting the rest of the product documents from the remaining business units along with all Quality System documentation and training. Adoption was critical with many long-tenured subject matter experts (SMEs) hesitant to change. But Propel’s user-friendly interface, combined with targeted training, helped accelerate adoption across all teams.
By unifying workflows and linking documents, users could see the fully integrated PLM/QMS, from the quality manual, to forms and raw materials, to finished goods, driving faster, clearer decisions and improving audit readiness.Propel delivers real-time visibility into product, quality, and training data accelerating time to market and enabling faster, better business decisions.
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