In this interview presented by Salesforce, Propel's VP of Engineering Kishore Subramanian shares the perks of building a solution on top of Salesforce, and the no-code tools that make Propel's product success platform more extensible.
Here is an excerpt from the interview:
"When a consumer provides feedback or a complaint through Service Cloud, it automatically turns into a complaint inside Propel. Quality teams can immediately begin investigation and remediation, while simultaneously working with product teams to address the issue in future versions. Unlike a heavyweight integration where data lives between systems, then has to be replicated and moved, all of it resides in the same platform. This helps our customers improve responsiveness in a way that no other solution can match."