Propel offers premium support services that include access to dedicated support professionals, accelerated service-level response and one-on-one sessions.
All Propel subscriptions include easy access to our online Support Center where you can access the latest help articles, video tutorials, release notes and customer webinars.
Our plans offer dedicated support professionals, accelerated service-level response and one-on-one sessions. Find out which Customer Support plan from Propel is the best fit for you.
*Customer’s Designated Propel Admin will request configuration assistance via email or support ticket to be addressed during local business hours. Configuration assistance includes help with configuring Propel life-cycles, categories, auto-numbers, email templates, reporting, projects, training, permission sets and public groups. Configuration assistance excludes the initial implementation of the Propel application, user management, data migrations, data management or manipulation (de-duping, merging, cleansing), transferring data from one org or object to another, flows, Process Builder, workflow rules, sharing rules, AppExchange installs/uninstalls/customization, VLOOKUPs and custom code. For more information on what is included with Admin Assist, please contact Propel at support@propelplm.com
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