Case to Complaint

Resolve Complaints Faster with a Closed-Loop Approach

Leading manufacturers embrace customer complaints as a valued means to monitor the quality of products and provide feedback to the design, manufacturing, technical support, sales and marketing teams.

But linking complaints to cases and product data is not easy. Challenges include disparate systems, manual processes of logging complaints, and lack of visibility between complaint data and quality issues..

But done well, customer complaint management can streamline issue resolution, improve customer satisfaction, and improve quality for current and future products.

Improved Product Safety and Quality

Find and resolve quality issues sooner with customer feedback.

Better Product Margins

Grow profits by continuously improving processes and new product designs.

Higher Customer Satisfaction

Increase market share and customer loyalty with great products and service.

Key Propel Capabilities for Case-to-Complaint Management

Closed Loop Quality

Resolve customer complaints faster with with a closed loop system that can link issues found in the field with designs, parts and product usage.

Customer Complaints

Resolve customer complaints and QA investigations to improve product safety and customer loyalty. Fully integrate to case management systems to leverage customer insights.

Corrective and Preventive Action

Turn cases into complaints and manage CAPA, SCAR, NCMR activities with configurable forms and workflows as needed for regulatory requirements.

Integrated PLM and Case Management Systems

Directly integrate case management systems with PLM to trace field issues to BOMs and product designs for faster case resolution.

Integrated PLM and QMS

Incorporate PLM and QMS capabilities on a single platform to enable collaboration between quality and engineering to improve quality before a product ships.

Compliance Management

Resolve quality issues to maintain compliance with regulations such as FDA and EU along with industry standards like ISO 13485, 21 CFR Part 11, and 21 CFR Part 820.

Effective Complaint Management
Ensures Compliance for ASP

ASP significantly reduced issue to resolution time by leveraging a unified PLM, QMS, CRM platform that can quickly identify, report and resolve complaints while maintaining regulatory compliance.

All Customers

Case-to-Complaint Management