Quality doesn't start or stop when a product is shipped. Link data and issues identified during field service to product design to quickly resolve quality issues and improve future designs.
Quality doesn’t stop or start when a product ships. Field Service can provide great value in identifying new issues, quickly responding to known problems, and keeping customers satisfied.
With PLM, QMS and Case Management integrated on a single platform, customer complaints and quality issues identified in the field can quickly be reviewed and resolved by engineering, creating CAPAs as needed. Faulty parts or configurations can be replace proactively by Field Service to maximize uptime.
When product, quality, and service data are linked together in a single platform, companies can continuously improve products, service and customer satisfaction.
Incorporate feedback from Field Service into current and future product design to improve quality and customer experience.
Use data from usage and quality to replace faulty parts before problems arise and maximize equipment uptime for customers.
Increase market share and customer loyalty with great products and service.
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Resolve customer complaints faster with with a closed loop system that can link issues found in the field with designs, parts and product usage.
Resolve customer complaints and QA investigations to improve product safety and customer loyalty. Fully integrate to case management systems to leverage customer insights.
Manage CAPA, SCAR, NCMR activities with flexibility to configure forms and workflows as needed for regulatory and customer requirements.
Directly integrate case management systems with PLM to trace field issues to BOMs and product designs. For faster case resolution.
Incorporate PLM and QMS capabilities on a single platform to enable collaboration between quality and engineering and improve quality before a product ships.
Leverage Field Service to improve product design, quality and customer satisfaction.Get Started
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