SCAR

Faster Corrective Action Keeps Your Supply Chain Competitive

What is a Supplier Corrective Action Request (SCAR)?

A Supplier Corrective Action Request (SCAR) is the formalized process of documenting supplier non-conformances, notifying suppliers, and collaborating on corrective actions until the issue is fully resolved. Propel includes native SCAR workflows connected to NCMR, CAPA, and the complete supplier record, so quality teams close issues faster and prevent recurrence.

Rapid Issue Resolution

Automated SCAR workflows notify suppliers instantly and route corrective actions through the right approvals, keeping resolution timelines short and accountability clear.

Connected Quality Data

When SCARs, NCMRs, and CAPAs share a unified product thread, engineering and quality teams act from the same real-time record and eliminate costly coordination gaps.

Supplier Accountability

Rate supplier performance across quality events, track corrective action history, and make sourcing decisions backed by complete, auditable data.

Propel Connects Every SCAR to the Broader Quality Record

End-to-End SCAR Workflows

Propel's native SCAR workflows connect directly to NCMR and CAPA records, giving quality teams automated routing, complete product data context, and a full audit trail from first non-conformance to verified corrective action.

Secure Supplier Collaboration

Propel’s Supplier Community gives authenticated suppliers role-based access to SCAR details, corrective action tasks, and relevant product data (via configurable access at the product, BOM, component, AML, and lifecycle level), so suppliers respond quickly without exposing sensitive IP.

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AI-Accelerated Resolution

Propel One AI agents accelerate SCAR processing from start to finish, interrogating documentation, surfacing relevant quality history, and helping teams identify root causes faster and more accurately so corrective actions are grounded in complete, connected product data.

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More Capabilities

Non-Conforming Material Reports (NCMR)

Records non-conforming material with full supplier context. A cross-functional Material Review Board evaluates each NCMR to determine dispositions of rework, accept, scrap, or supplier return, with issuance of SCARs and traceability across CAPA and audit records.

Supplier Rating and Performance

Track supplier performance across recalls, complaints, quality events, and delivery metrics. Performance history informs sourcing decisions and provides objective, auditable data for supplier re-evaluation and AVL/AML updates.

AVL/AML Management

Manage approved vendor and manufacturer lists with preferred status, on-time delivery metrics, and quality history. Poor-performing suppliers can be removed from the AVL/AML based on SCAR history and quality event data.

First Article Inspection

Evaluates manufactured parts against design specs and acceptance criteria with full traceability. Failed inspections automatically trigger NCMRs, creating a direct, documented path into the SCAR issuance workflow.

Supplier Qualification

Periodically re-evaluate suppliers against compliance, quality, delivery, and environmental governance criteria. Qualification data integrates with SCAR history so sourcing and quality teams make decisions from the same complete supplier performance record.

Concept To Customer Solutions for Fast-Moving Product Companies

Propel QMS

Complete quality management system that unifies part, process, and supplier quality to deliver safer products, higher customer satisfaction, and increased profits.

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Supplier Community

Secure partner management extends quality workflows, BOM collaboration, and supplier onboarding across your value chain so you launch better products faster.

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Propel One

Natively integrated agentic AI automates workflows, surfaces insights, and accelerates every team across PLM, QMS, and PIM from concept to customer.

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Surmodics Cut Change Cycle Time From 278 to 73 Days

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Clearing quality process roadblocks

Surmodics replaced five paper-based CAPA forms requiring 20 signatures with Propel's electronic quality workflows. Change process cycle time dropped from 278 days to 73 days, giving their quality team a faster, fully traceable path from issue identification to resolution.

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FAQ

How does Propel connect SCARs to broader quality processes like CAPA and NCMR?

Propel QMS manages SCAR, CAPA, NCMR, audits, and document control on a single platform with no separate modules required. When a non-conforming material report is created, quality teams can directly issue a SCAR and escalate to CAPA if needed, maintaining a complete, linked quality record throughout the entire resolution process. Explore Propel QMS.

Can suppliers access and respond to SCARs directly within Propel?

Yes. Propel’s Supplier Community provides authenticated suppliers with secure role-based access to SCAR workflows, relevant product data, and corrective action tasks. Access is configurable at the product, BOM, component, AML, and lifecycle level, so suppliers receive exactly what they need without exposure to unrelated product records or IP. Explore Supplier Community.

How quickly can a team implement SCAR management in Propel?

Full core quality and remediation process implementations, including SCAR, CAPA, NCMR, document control, and training are often deployable in 8 weeks. All these capabilities are included from day one with no separate module fees, so quality teams can expand their use of the platform as needs grow. Learn more.

Propel Connects Every SCAR to the Broader Quality Record

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